Accessibility Statement
Last Updated: October 2026
Our Commitment: At J. Hooper Osteopathy, we are committed to ensuring that our healthcare services, website, and digital communications are accessible to everyone, including individuals with disabilities, reduced mobility, sensory impairments, or neurodivergent conditions. Website & Digital Accessibility: We aim to make our website and online booking system as user-friendly and accessible as possible by following the Web Content Accessibility Guidelines (WCAG 2.1 Level AA).To help you navigate our online services, our digital features include:
Clear Layout & Typography:
Readable fonts, high-contrast text, and simple page structures.
Mobile & Screen Reader Friendly
Designed to respond seamlessly across desktops, tablets, smartphones, and screen-reading software.
Online Booking:
Straightforward digital forms with clear fields and options to complete intake details before your visit.
Physical Clinic & Practice Accessibility
We want your visit to our clinic in Redruth, Cornwall, to be as comfortable and stress-free as possible.
-
Wheelchair & Step-Free Access: The clinic offers ground-floor access; however, there is a curb on the side street.
-
Parking: Step-free parking is available directly outside the clinic entrance.
-
Chaperones & Companions: You are always welcome to bring a support person, relative, or chaperone to your appointments. Assistance dogs are welcome.
-
Communication & Special Requirements: If you require extra time, specific room lighting, lower sensory stimulus, or assistance with reading or filling out forms, please let us know when booking or contacting us prior to your appointment.
Feedback & Contact Information
We are continually working to improve the accessibility of our physical clinic and website. If you encounter any barriers, have difficulty accessing any part of our site, or need information in an alternative format, please reach out to us:
Practitioner: Joseph Hooper
Clinic Location: Forthnoweth, Redruth, Cornwall, TR15 1AU
Email: jhooperosteo@gmail.com
We aim to respond to all accessibility queries within 2 business days.